![]() ![]() Is your external number typed in correctly?. ![]() If Call Forwarding is not working properly, please check the following to make sure that you have set up the feature properly: You cannot forward calls to international numbers from other countries. Can I forward calls to an international number?Ĭalls can be forwarded to numbers in the U.S. You can turn Call Forwarding off by unchecking all of the options under “Ring these destinations” except for your Ooma device. If you’re interested in enabling Call Forwarding, why not consider upgrading your account to Ooma Premier? You can learn more about the benefits of upgrading by viewing our Premier overview article. You can check your account level by visiting this page. The Call Forwarding features are only available to Ooma Premier subscribers. Is Call Forwarding available to all users? You can find this option by clicking on the icon. In other words, this option ensures that your other devices can still ring if your cell phone has been turned off or is out of its service area. When this option is enabled and you answer a forwarded call on an external number, you won’t be connected to the caller until you answer the phone AND press “1” on your phone’s keypad. The “Require key press before answering forwarded calls” option gives you an added level of flexibility when ringing an external phone number like a cell. What is the “Require key press before answering forwarded calls” option? Reference: You can learn more about the free Ooma Home Phone app by visiting our FAQ. Once you have set up the app on your mobile device, you can enable call forwarding through the Ooma Home Phone app by selecting it from the available options. Depending on your settings and your location, these calls are routed through either your phone’s mobile provider, or your cell phone’s Wi-Fi or mobile data connection. If you are using version 5.0 or later of the Ooma iOS app or version 3.0 or later of the Android app, you can have your incoming calls ring on your mobile app. Can I answer incoming calls on my mobile app? Now your incoming calls will be forwarded to your external number if your Ooma device is offline.
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